DIRTY WORK

Successful Conflict Resolution

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  • CLIENT

    American redevelopment company specializing in blighted properties

    PROBLEM

    American redevelopment company specializing in blighted properties Client faced intense scrutiny and opposition from organized neighborhood associations adjacent to a 50 acre planned mixed-use redevelopment project which required environmental remediation due to eight decades of previous use as a heavy manufacturing site.

    SOLUTION

    A neighborhood advisory group was created with identified stakeholders. A series of interactive and informative work-sessions were facilitated and held regularly to mitigate and solve neighbors’ concerns. Meetings were held, minutes posted, questions answered and responsiveness maintained for two full years. City Council approved the redevelopment plans – with community support. Local media representatives were apprised of the cooperative effort through consultant liaisons and facilitators.

    BENEFIT

  • Agreement and support. Neighborhood associations and activists were listened to and engaged in order to gain project support including testifying in favor of project before City Council.

  • Integration. The perceived barriers between “us and them” were addressed and broken down between developers and neighbors. Cooperation and trust was introduced.

  • Cost savings. Without coordinated public outreach, protracted and contentious public protests could have delayed the redevelopment effort and cost millions of dollars more than planned.